Returns & Exchange Policy
We want you to be completely satisfied with your handcrafted ceramic pieces. Our return policy ensures a worry-free shopping experience.
📅 30-Day Return Window
You have 30 days from the date of delivery to return any item. All returns must be initiated within this timeframe.
- Return window starts from delivery date
- Contact us to initiate return process
- Return shipping label provided free of charge
📦 Return Conditions
To ensure a smooth return process, items must meet these conditions:
- Items in original, undamaged condition
- Original packaging included when possible
- No signs of use or wear
- All ceramic pieces carefully wrapped for return shipping
🔄 Return Process
Contact Us
Email us at returns@rikuceramics.com with your order number
Receive Return Label
We'll send you a prepaid return shipping label within 24 hours
Package & Ship
Carefully package the item and attach the return label
Receive Refund
Full refund processed within 5-7 business days of receipt
💰 Refund Details
- ✓Full refund: Original purchase price refunded
- ✓Free return shipping: We cover all return costs
- ✓No restocking fees: 100% refund guaranteed
- ✓Original payment method: Refund to original card/account
🎨 Custom Orders
Custom ceramic pieces require special consideration:
- Custom orders may have extended return windows
- Personalized items reviewed case-by-case
- Contact us to discuss custom order returns
📷 Damage Claims
If your ceramic piece arrives damaged:
- Contact us immediately with photos
- Keep all packaging materials
- Full replacement or refund provided
- No need to return damaged items
📞 Contact Us
Returns Email: returns@rikuceramics.com
General Inquiries: info@rikuceramics.com
Response Time: Within 24 hours
Customer Service Hours: Monday-Friday, 9AM-5PM EST
🌍 International Returns
Covered Countries
We accept returns from:
- United States
- Canada
- United Kingdom
- Australia
International Process
- Same 30-day return window
- Prepaid return labels provided
- Customs forms handled by us
- Refunds in original currency
Questions About Returns?
Our customer service team is here to help with any return questions or concerns. We're committed to making your experience with RiKU Ceramics exceptional.
Contact Returns Team